I had a wonderful experience. I needed a lot of work done and the were so professional got me in quickly and helped me throughout the whole process!
Respectfully Yours,
I am not one for going to the dentist, I have had bad experiences. I went here and was immediately treated like family. It was the best experience I have had in a long time. The office staff was great, especially toyoa. Dr Augustin made me feel very comfortable and was very informative of what my procedures were going to be like. Would recommend to anyone who needs to see or are afraid to go to the dentist.
Online scheduling and very nice staff... explained everything before the procedure.
All you have to do is see the ONE star reviews below...it seems if you have insurance, they LOVE to take advantage of it! They set down a stack of papers, with some numbers on top stating ( in my case nearly $8,000.00 dollars worth) that your insurance will pay this much, here is the total, so this is your balance...this is before they do ANY work and want to collect money from you which is illegal! Katie Meyer and Daniel Ludwig pegged it as I had the exact same experience as BOTH of them!
I should also mention their dentures and partials are supposedly guaranteed, "no questions asked return policy" for 90 days...When you call Aspen Dental's Customer satisfaction line and mention this or anything regarding monies owed...they refer you back to the Aspen office that provided the service because the dentist who works there actually owns the practice and everything is governed by THEIR rules and Aspen acts as if they have no culpability!
I pay good money for all my health, dental and vision care as many of you do. Do NOT pay for services until rendered, no matter how they pressure you. Read over your itemized billing and have them explain EVERYTHING if you do not understand and you can REFUSE anything listed you do not want as this will go toward your yearly deductible.
I don't like dentists and have put off going for a long time, but they put me at ease and did not shame me for not going sooner. They worked with me to come up with a care plan, helped figure out finances and when not approved for loans they helped explain my options and will work with me as my finances allow in a VERY fair way. It was also my oldest child's first appointment. They explained EVERYTHING to her in ways she understood and helped her be at ease. While I will NEVER be excited to go to the dentist I will not dread going back...even for the significant work I need. My daughter is already excited to go for her 6 month check up!
Former Aspen Dental Customer
Just a word of warning - open the packet of papers before signing or you will get charged for 135 dollar toothbrush, 39 dollar dental rinses (several) along with the cancer screening! If you have to get a partial, as was my case since it was an accident, please check with your insurance first if they cover the cost of temporary partials they will give you after the extractions...your insurance may ONLY pay for those, which are cheap plastic and NOT pay for the real set as you can only get them once every 5 years...something Aspen NEVER tells anyone.
I am however giving ONE star to Dr. Augustin as he is very professional and does some great work with difficult (broken teeth by accident) extractions, and pain management. I will only give 1 star though as I believe it is his staff who does the up-selling and over all dereliction of duties in explaining the billing process adequately. He needs to make sure HIS good name is not lost in the anguish some of us feel from Aspen Dental, but ignorance is no excuse. Dr. Augustin, please review what your front office staff is doing...
I hope this review helps anyone reading to take some notes and above all ASK QUESTIONS!
Aspen Dental is a US Dentist based in New Castle, Pennsylvania. Aspen Dental is located at 2545 W State St, New Castle, PA 16101, USA.
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