Friendly staff, good selection of pet products, high quality dog food
Love the Family Atmosphere! Your not treated like a customer, they treat you like part of the Family. They carry all the best brand foods and if they don't have it they will carry it for you. I Buy all of my pet supplies there as well.
We were taking our pup to Pet Parlor and receiving good service. Each time we picked her up, we were enthusiastically told by the owner that Sophie was good and so cute, etc. Today I called to schedule a grooming appointment and was told that they were unable to take Sophie back due to bad behavior at her past appointments. After hanging up and stewing on that information for a few minutes, I called back and asked for the owner. I was told that because some customers get upset when told that their dogs are "bad", they don't always tell what really goes on. I suggested that their policy needs to be HONESTY. Sophie is apparently not welcome back nor would we take her back. She has an appointment at a 2nd groomer that we often take her to that has no difficulty with her.
While visiting my daughter an hour away from where I live, I just happened to see this store n stopped in. I have two dogs a 3 yr old n 16 wk old lab. I loved everything bout the store, the owners were there n I got excellent customer service. They have a wide range of inventory, which I was very pleased with. I stop in every time I go over. I've used fromms for years n I buy my dog food from them now. U can donate books n they donate the money. I could go on n on bout all the stuff in this store. I absolutely loved it.
I hope they are around for a long time to come. Stop and see for yourself and support one of our local community businesses and get personalized service and NOT THE BIG CHAIN STORE TREATMENT!!!
Elaine and Erin are so sweet they treat you like family and they know all 3 of my animals name's and who are the picky eaters and my Angel that is allgeric to everything. They helped me find dog foods that she can eat and they have ordered me whatever I have asked if they could get for me. I have been to other stores and they couldn't help me . They really do there research on the foods they carry for your fur babies. I'm a customer for life.
Pet Parlor is a US Pet Store based in New Castle, Pennsylvania. Pet Parlor is located at 4466 Mitchell Rd, New Castle, PA 16105, USA.
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